Smart dispatch
Automatic assignment by skill, region, and SLA.
ServiceMax — Field Service Management
ServiceMax helps businesses optimize field service operations: scheduling, technician dispatch, asset management, and maintenance history — integrated with Windchill and IoT.
Closed-loop service & PLM
ServiceMax connects design data (PLM) with real-world operational data: technicians access the correct drawings, history, and parts for each asset.
When integrated with ThingWorx IoT, ServiceMax can shift to a predictive service model — maintenance based on prediction rather than a fixed schedule.
+25%
First-time fix rate
−30%
Truck rolls
+20%
Technician productivity
24/7
Offline-ready mobile
Why choose ServiceMax?
Offline-ready mobile
Technicians can work in the field without a constant connection.
Parts management
Link engineering BOMs and parts inventory by serial number.
IoT-driven service
Automatically create work orders when sensors detect anomalies.
Capabilities of ServiceMax
Scheduling & Dispatch
Optimize schedules across multiple simultaneous constraints.
Asset 360
Complete history of every asset: configuration, incidents, maintenance.
Mobile App
Offline-ready iOS/Android with digital signature.
Contracts & Entitlements
Manage service contracts, SLAs, and warranties.
Parts & Logistics
Manage service depots, depot repair, and RMA.
ServiceNow / Salesforce Integration
Connect enterprise CRM and ITSM systems.
Customer testimonials
GE Healthcare — Medical equipment
Increased first-time fix rate by 30% for the global MRI equipment line.
Schindler — Elevators
Predictive maintenance for 1M+ elevators thanks to ThingWorx + ServiceMax.
Frequently asked questions
Does ServiceMax run on Salesforce?
ServiceMax Core runs on the Salesforce platform. The ServiceMax Asset 360 edition extends it for asset-centric service.
How does it integrate with Windchill?
A two-way connector: engineering BOM → ServiceMax Asset; field incidents → FMEA/CAPA in Windchill.
Discuss ServiceMax with a NEAX expert
NEAX is a PTC implementation partner in Vietnam — roadmap consulting, business-driven configuration, training, and operational support.